On booking a non-refundable deposit of £100 is required and the balance payable eight weeks prior to the commencement of the letting period booked. A confirmation of the booking will be issued on receipt of the deposit.
If we should need to cancel the booking we will refund in full all monies paid to us by you. Responsibility and financial liability of the owners shall be limited to the return of monies received in the event of accommodation booked in good faith not being available owing to circumstances beyond our control.
Should you need to cancel with less than twelve weeks to the date of the booking then you will be bound by this agreement to pay us in full for that booking. We do advise guests to take out holiday cancellation insurance to cover that eventuality.
Arrival and Departure
Accommodation will be available to you from 4.00 p.m. on the start date of the booking. Keys will normally be collected from High Ashes Farm, next door. If your estimated time of arrival is likely to be after 6 p.m., we would appreciate a call to inform us on 01246 583259.
On the day of departure accommodation must be vacated by 11.00 a.m. The cottage will be to a high standard of cleanliness when you arrive, and should be left in the clean and tidy condition in which you found it. We do offer a ͞get up and go͟ option at a charge of £40 if you wish to leave the dishes unwashed, not empty the bins etc. This can be charged to your credit card.
Inventory, Damage and Breakages
Please check the inventory when you arrive and let us know within 24 hours of any deficiencies or problems with appliances and we will endeavour to correct these as soon as possible. Should any items of furniture, appliances or equipment be broken or damaged during your stay the hirer will be responsible for reimbursing the owner for repairs or replacement of same.
Smoking is not permitted in any part of the cottage.
Sorry, but with the exception of guide/assistance dogs we cannot accept pets.
The proprietors cannot take responsibility for loss of valuables or damage to personal property in or around the cottage. Guests must ensure that they take all reasonable steps to ensure their own safety, as we cannot accept responsibility for any injury or loss experienced during their stay.